Cha Cha's / Your Hair's Best Friend / LEXINGTON, KY

VOTED ONE OF LEXINGTON'S BEST SALONS 8 YEARS IN A ROW

We are an award winning salon and traditional barber shop located in the heart of Lexington, Kentucky. Cha Cha's is different from other salons. We directly embrace the beauty parlours of the glamorous days of Hollywood, and the barbershop of your youth. In our opinion, we believe that we have the best stylist and barbers not only in Lexington, KY - but the whole darn world.  We specialize in advanced hair coloring, including hair painting and baylayage, and precision hair cutting.  We have been voted Lexington's best salon seven years in a row.

Frontdesk

   
              We are looking for an outgoing, personable, reliable, professional to join our crew at Cha Cha's.  

Receptionist Duties and Responsibilities

 

  • Greet customers arriving at the shop and provide them with the information regarding salon services

  • Answer any service related questions

  • Determine customers’ need for salon services.

  • Ensure that customers are handed over to the correct stylist.

  • Answer telephone calls and provide information to callers

  • Schedule appointments and make follow up calls to customers to remind them of their appointments

  • Handle appointment cancellation and rescheduling

  • Collect payment of services rendered and tender change to customers

  • Ask customers for feedback on salon’s services and provide assistance with problems or         complaints

  • Endorse retail products that the shop is selling by providing information of benefits

  • Ensure cleanliness, neatness and sanitization of salon.

  • Order supplies

  • Fill in for absent staff members during high volume times

  • Close register at the end of the shift and ensure that cash flow information has been logged into the salon’s register

 

Receptionist Job Requirements

 

  • Highly skilled in maintaining front desk tasks, answering phones, booking appointments and handling cash drawer

  • Comprehensive knowledge of maintaining client records and computerized data

  • Well versed in greeting customers in a friendly and welcoming manner

  • Able to maintain a clean and organized salon environment

  • Excellent verbal and written communication skills

  • Demonstrated ability to replenish retail products and assist in inventory processes

  • Ability to listen actively and speak effectively

  • Profound social perceptiveness

  • Proven ability to resolve problems and handle dissatisfied customers

  • Able to up-sell and stay productive throughout the day

  • Familiar with most computer skills.

  • Familiar with most social media applications

  • Able to work alone and as part of a team