As you know, our business is appointment-based. It only works when appointments are kept. When you schedule an appointment with us, we must make sure that we are here for you. We kindly ask that you extend the same courtesy to us.
THE "TOUGH" TALK:
We understand that occasionally, real life intrudes on previously-laid plans. For that reason, it is our policy to give every guest a second chance for the first time they cancel an appointment with less than 24 hours notice. However, the second time an appointment is cancelled with less than 24 hours notice, we reserve the right to charge for the missed appointment at the time of the next visit.
If you need to reschedule a confirmed appointment let us know with at least 24 hours notice by calling 859.268.0333. This gives us the chance to get another guest in an open appointment time.
IF YOU DO NOT SHOW UP FOR YOUR APPOINTMENT WITHOUT CALLING OR RESCHEDULING WE WILL RESERVE THE RIGHT TO REFUSE ANY FUTURE APPOINTMENTS.
Again, we greatly appreciate your business and look forward to seeing you at your next appointment.
The Gang at Cha Cha’s and Rooster’s Nest